The Session Manager serviceability agent can send SNMPv2c/v3 traps or informs for alarms to multiple destinations such as:

SAL Gateway is a mandatory trap destination for traps sent to Avaya Services for system maintenance. SAL Gateway converts the traps to alarms and forwards the alarms to the Avaya Data Centre for ticketing purposes. Therefore, after you install or upgrade from release earlier than 6.2 to Session Manager Release 6.2 or later, you must configure the serviceability agent with SAL Gateway as a trap destination. You can configure the serviceability agent by using the System Manager web console. You must also configure Session Manager as a managed device on SAL Gateway.

Optionally, you can configure any third-party Network Management Systems (NMS) as a trap destination. Based on customer requirements, Avaya technicians can also configure the Avaya SIG server as another trap destination.

For upgrades from Release 6.2 or later, the configuration of the serviceability agent persists through the Session Manager upgrade.

You can add an NMS destination using the System Manager web console. To add an NMS destination, you must create a target profile for the NMS destination and then attach the target profile to a serviceability agent. For more information on activating agents and attaching target profiles, see Managing Serviceability Agents in Administering Avaya Aura® System Manager.