Avaya Workspaces for Call Center Elite supports auto-answering for voice interactions. Avaya Workspaces displays a visual indication to an agent if an alerting call is auto-answered.

Using Avaya Aura® Communication Manager, you can configure the auto answer setting on the agent profile or the station number. Configuring the auto answer on the agent profile overrides the station settings.

To use the auto answer feature, log in to a station using a desk phone, Avaya one-X® Agent, or Avaya Agent for Desktop. The station must be in a service state of in-service or off-hook.