Hardware requirements

Last Updated : Nov 01, 2023 |

The following table provides information about the memory, disk, and vCPU requirements for the components required to support Avaya Workspaces for Call Center Elite:

Component

Platform

Requirement

Avaya Workspaces for Call Center Elite

7500 agent maximum

5000 agent maximum

1000 agent maximum

Avaya Workspaces for Call Center Elite Cluster 1

Avaya Breeze® platform

Number of nodes

3

3

3

Memory/node

32 GB

32 GB

24 GB

Minimum disk size/node

500 GB

500 GB

500 GB

vCPU’s/node

8

8

6

Avaya Workspaces for Call Center Elite Cluster 2

Avaya Breeze® platform

Number of nodes

2

2

n/a

Memory/node

32 GB

32 GB

n/a

Minimum disk size/node

500 GB

500 GB

n/a

vCPU’s/node

16

12

n/a
Note:

  • For more details on Avaya Control Manager capacity, refer to Avaya Control Manager Overview and Specification document.

  • Each Avaya Breeze® platform node of a cluster must reside on a different virtual server.

  • Avaya Workspaces for Call Center Elite supports VMware ESXi 6.7 and 7.0.

  • Avaya recommends using 15000 RPM disks. Avaya Workspaces for Call Center Elite supports Solid State Drives (SSD).

Important:

Based on the redundancy requirements, you can host each node on a separate ESX server, for a total of 5 ESX servers for maximum resiliency. You can also group more than one node on a single ESX server. One configuration that creates a balance between resiliency and footprint is a 3-node ESX server setup as shown in the following diagram:

Here, the overall Avaya Workspaces setup survives the failure of at most 1 ESX node. You can determine the best option depending on your requirements.