Capacity specifications

Last Updated : May 15, 2024 |

The following table shows the capacity specifications for an Avaya Workspaces for Call Center Elite deployment:

Parameter

Maximum for large solution

Maximum for medium solution

Maximum for small solution

BHCC (Busy Hour Call Completions)

75000

50000

10000

Maximum number of active Avaya Workspaces Agents and Supervisors (Supervisors logged in as active agents) Voice only

7500

5000

1000

Maximum number of active Avaya Workspaces Agents and Supervisors (Supervisors not logged in as active agents) Voice only

8250

5500

1100

Maximum number of configured Agents

22500

15000

3000

Maximum number of configured Supervisors

2250

1500

300

Maximum number of Agents mapped to one Supervisor

100

100

100

Maximum number of configured users (Agents and Supervisors)

24750 (22500 and 2250)

16500 (15000 and 1500)

3300 (3000 and 300)

Maximum number of concurrent Avaya Workspaces instances per Agent

1

1

1

Maximum number of concurrent Avaya Workspaces instances per Supervisor

1

1

1

Maximum supported Voice Busy Hour Call Completion (BHCC) - Self Service

This figure depends on your Avaya Aura® solution. For more information, see Avaya Aura® Communication Manager System Capacities Table.

Maximum supported Voice Busy Hour Call Completion (BHCC) - Assisted Service

This figure depends on your Avaya Aura® solution. For more information, see Avaya Aura® Communication Manager System Capacities Table.

Maximum queued Voice contacts

This figure depends on your Avaya Aura® solution. For more information, see Avaya Aura® Communication Manager System Capacities Table.

Maximum number of Communication Managers

  • 1 CM/CCElite Simplex

  • 1 CM/CCElite Duplex

  • 1 CM/CCElite Simplex or Duplex with associated ESS

The following table shows the Avaya WebRTC Connect capacity specifications.

Customer

Agent

Number of concurrent calls

PSTN Voice

WebRTC Voice

1000

WebRTC Voice

WebRTC Voice

500

WebRTC Video

WebRTC Video

250

The following table shows how two Avaya Workspaces for Call Center Elite can use common infrastructure components :

Component

Avaya Workspaces for Call Center Elite instance 1

Avaya Workspaces for Call Center Elite instance 2

Notes

Avaya Control Manager

Shared

Shared

Avaya Control Manager can be shared if Unified Collaboration Administrator (UCA)s are from different Avaya Aura® System Manager.

Avaya Breeze®

Separate

Separate

-

Avaya Aura® System Manager (For different Avaya Workspaces for Call Center Elite versions)

Separate

Separate

Different Avaya Workspaces for Call Center Elite snap-in versions require separate Avaya Aura® System Managers.

Avaya Aura® System Manager (For same Avaya Workspaces for Call Center Elite versions)

Shared

Shared

Avaya Aura® Session Manager

Shared

Shared

Avaya Aura® Session Manager can be shared.

Avaya Aura® Communication Manager

Shared

Shared

Avaya Aura® Communication Manager can be shared.

Application Enablement Services

Separate

Separate

Application Enablement Services cannot be shared.