In addition to Avaya Aura® Call Center Elite licenses, each user also requires an Avaya Workspaces for Call Center Elite license. You must ensure that you have the required number of licenses to support the planned maximum number of agents that use Avaya Workspaces for Call Center Elite simultaneously.

The base license includes licenses for all of the components required in an Avaya Workspaces for Call Center Elite solution, for example Avaya Breeze® platform, Avaya Control Manager, and Avaya Aura® Communication Manager.