Configuring the Workspaces time-out in seconds

Last Updated : Jan 10, 2024 |

About this task

Use this procedure to configure the Workspaces time-out in seconds in Avaya Control Manager.

The Workspaces time-out in seconds is the second timer (Timer 2) which you can configure for setting the Not Ready timeout value for an agent. If you configure this timer, the agent state changes to Not Ready when the agent exceeds the configured time. If you do not configure any timeout value, the Workspaces time-out in seconds is disabled.

Avaya Workspaces also sets the Not Ready reason code when changing the agent state to Not Ready. The administrator must configure this reason code in Avaya Control Manager. The agent cannot select the Not Ready reason code when logged into Avaya Workspaces.

For more information on the timers and notifications, see Agent log off due to idle timeout, and Agent log off due to browser disconnect.

Note:

The Workspaces time-out in seconds is disabled by default. To change this setting, you can turn it on in Avaya Control Manager.

Procedure

  1. Log on to the Control Manager interface as an administrator.
  2. On the Avaya Control Manager webpage, click Configuration > Customer Engagement.
  3. Click Workspaces for Elite.
  4. Select the Avaya Workspaces for Call Center Elite server and click Edit.
  5. Click the System Properties tab.
  6. In the Workspaces section, under General, in the Workspaces time-out in seconds field, type a value from 0 to 300 seconds.

    The default value is empty.

  7. To select the reason code to place the agent in the Not Ready state, do the following:
    1. Expand the System Default Codes section.
    2. From the Browser_Disconnect_Default_Not_Ready_Reasoncode field, select an AUX code from the available AUX codes.
  8. Click Save.