Logging in to Avaya Control Manager

Last Updated : Oct 23, 2023 |

About this task

Use this procedure to log in to Avaya Control Manager to administer Avaya Workspaces for Call Center Elite resources.

Before you begin

Install SSL certificates on the Avaya Control Manager server. For more information, see Avaya Control Manager documentation.

Procedure

  1. In your web browser, enter the following URL:

    https://<acccm_hostmame>/ACCCMPortal

    <acccm_hostname> is the host name of the Avaya Control Manager server.

  2. On the Avaya Control Manager login page, perform the following steps:
    1. In the Username field, enter the user name.

      The initial user name is itnv.

    2. In the Password field, enter the password.

      The initial password is itnv.

    3. Click Login.

      The system prompts you to change the password.

  3. Change the password.
  4. Log in to Avaya Control Manager using your new credentials.