Verifying that CMS is operating

Last Updated : Jun 20, 2024 |

Procedure

  1. Log in to CMS and run the cms command to access the main menu.
  2. Verify that the status of ACD links before the upgrade matches the status after the upgrade.

    For example, if a Communication Manager link was operating before the upgrade, ensure that it is still operating after the upgrade. If a link that should be operating is not, ensure that data collection is turned on.