Agent/call center administration tables

Last Updated : May 12, 2024 |

Table

Application

Description

aar_agents

Agent Act. Recorder

Agents being traced

acd_groups

ACD groups

Global dictionary

acd_shifts

DSA, FSA

Agent shifts

acds

User Permissions

ACD access

ag_ex_adm

Exceptions

Agent exceptions admin

agroups

Dictionary

Agent groups

arch_stat

Archiver

Archive status

arch_tz

Timezone

Timezone administration

dbstatus

Backup/Restore

Hist./forecast tables update status

f_cdayconf1

Forecast

Current Day Config.

f_chpap

Forecast

Call Handling Profile

f_chprof

Forecast

Call Handling Profile

f_cstap

Forecast

Costs Profile

f_cstprof

Forecast

Costs Profile

f_dataarch

Forecast

Data Storage Alloc.

f_spdays1

Forecast

Special Day Admin

f_status

Forecast

Forecast Manager Status

f_tkgpprof

Forecast

Trunk Group Profiles

sp_ex_adm

Exceptions

Split exceptions admin

split_pro1

ACD profiles

Split profile

splits1

User Permissions

Split access

synonyms

Dictionary

Synonyms

ten_agent2

Multi-tenancy

Tenant agent assignments

ten_cwc2

Multi-tenancy

Tenant Call Work Code assignments

ten_spl2

Multi-tenancy

Tenant split/skill assignments

ten_tkgrp2

Multi-tenancy

Tenant trunk group assignments

ten_vdn2

Multi-tenancy

Tenant VDN assignments

ten_vector2

Multi-tenancy

Tenant vector assignments

tenants2

Multi-tenancy

Tenant permissions

tg_ex_adm

Exceptions

Trunk group exceptions admin

tgroups

User Permissions

Trunk groups access

vdn_pro

ACD profiles

VDN profile

vdn_x_adm

Exceptions

VDN exceptions admin

vdns

User Permissions

VDN access

vec_x_adm

Exceptions

Vector exceptions admin

vectors

User Permissions

Vector access

workcodes

User Permissions

Work codes access

  1. Indicates tables or data affected by the EAS format.

  2. Indicates tables new with CMS R18 that will be migrated when upgrading to future R18 and later releases. You must upgrade a system with Multi-tenancy to a new system that supports Multi-tenancy.