Accessing ACD information

Last Updated : Jul 17, 2025 |

About this task

CMS supports the ACD feature on the Communication Manager system.

You can access a list of ACDs administered on the old CMS and then view the details for a specific ACD instance (switch).

Procedure

  1. Using an administered CMS user ID, run su - root to log in with root privileges.
  2. Run the cmssvc command.

    The CMS Services menu is displayed.

  3. Enter the option number for swinfo.

    A list of administered ACDs is displayed. For example:

    
Select an ACD
    1)acd_number_1
    2)acd_number_2
Enter choice (1-2) or q to quit:
  4. Enter the number that corresponds to the ACD for which you want information.

    Switch administration data for the selected ACD is displayed. For example:

    
Switch administration for acd 1:
    Switch name: em01
    Switch model: Communication Mgr 8.x
    Vectoring: y
    Expert Agent Selection: y 
    Local port: 1
    Remote port: 1
    Link: TCP/IP em01 5001Switch administration for acd 1:
  5. Repeat this procedure for each ACD that was administered on the old system.