In CMS, use . Make a copy for each ACD.
ACD Name_________________________________________ |
Data Items |
Number of items |
Days of intrahour |
Days of daily |
Weeks of monthly |
Months of monthly |
Splits/Skills (0-_____) |
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Agents |
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Trunk groups (0-_____) |
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Trunks (0-_____) |
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Call work codes (1-_____) |
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Vectors (0-_____) |
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VDNs (0-_____) |
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Total split or skill members, summed over all splits or skills: _______ |
Number of agent login/logout records: _______ |
Number of agent trace records: _______ |
Number of unmeasured trunk facilities: _______ |
Number of exception records: _______ |
Number of call records: _______ |
