The ACD switch might need to be upgraded to a new release when the CMS is upgraded. Verify switch setup for any ACDs where the switch model was changed. Perform this procedure if the switch model has changed.
Procedure
Check the switch links on the CMS main window.
Perform the following steps if the links are not active.
Run the cmssvc command.
Enter the number corresponding to the swsetup option to check the administration of each ACD.
CMS must be turned off to administer the ACDs. Remember to turn CMS on after setting up the ACDs.
Reconfigure the CMS version on the switch using the Feature Parameters form.
