Before you transition to Expert Agent Selection (EAS), you must take decisions on the following issues:

• Dial Plan: The area of the current dial plan that you will use for EAS agent login IDs. EAS agent login IDs cannot conflict with already defined extension numbers. For example, an EAS agent login ID cannot be the same as a station extension number.

• VDNs and Vectors: Determine if the current incoming call routing through VDNs and vectors will remain the same after the EAS upgrade or you will create new VDNs and vectors.

• Call Traffic: The method of handling an incoming call traffic during EAS cutover.

You can start the pre-EAS cutover administration in preparation for the conversion of the call center to EAS.