Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs

Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs
Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Planning for an Avaya Aura® Call Center Elite Implementation

Table of Contents

Filter navigation by title Type to filter navigation items by title

Legal page for Call Center Elite
Introduction
- Purpose
Setting up a call center
Converting a call center to EAS
Upgrading to a Call Vectoring environment
- Call Vectoring feature availability
Avaya reporting adjuncts and Communication Manager compatibilities
Resources
Glossary
- ACD
- ACD call
- ACD split
- agent occupancy
- ASA
- ASAI
- AUDIX
- BCMS
- best
- CMS
- CDR reports
- cdpd
- ced
- CO
- check best
- consider
- COR
- coverage answer group
- coverage path
- coverage point
- covering user
- DDC
- EWT
- LWC reception
- network region
- queue
- queue-to best
- simulated bridged appearance
- split number
- status poll
- trunk
- trunk group
- VAL
- VDN
- vector-controlled split
- vector subroutine
- VIV
- work mode

Home

Planning for an Avaya Aura® Call Center Elite Implementation

Setting up a call center

EAS worksheet 5: Agent skills

EAS worksheet 5: Agent skills

Share this page

On LinkedIn
On X
On Email

PDF Export Options

This Topic
Entire Document

Last Updated : May 31, 2019 |

Avaya Aura® Call Center Elite

Using

10.2.x

Agent name	Login ID	1st skill	2nd skill	3rd skill	4th skill	COR

Send Feedback

Topic navigation

Previous Topic

EAS worksheet 4: Individual agent skills

Next Topic

EAS worksheet 6: VDN skill preferences

In this article

STAY CONNECTED

Sitemap
Terms of use
Privacy
Cookie Policy
Trademarks
Accessibility

© 2026 Avaya LLC