If you have ACD and want to use Call Vectoring, you must upgrade to a Call Vectoring environment. This involves installing VDNs, vectors and hunt groups for the desired Call Vectoring features.
The set of guidelines that follows serves as a general procedure for upgrading to a Call Vectoring environment.
Procedure
Verify the vector options on the System-Parameters Customer-Options screen.
Add VDNs.
Evaluate the number of queue slots assigned to each split. Assign queue slots to allow all calls processed by Call Vectoring to be queued.
Change hunt-groups to be vector-controlled.
Administer the vectors and one test hunt group at the minimum.
Test all the vectors to be installed.
Change the trunk groups and night destinations to use the VDNs.
