To administer Expert Agent Selection (EAS) agent login IDs with a coverage path that routes to an AUDIX™ coverage point, use the AUDIX™ console so that the caller hears the appropriate AUDIX™ voice response for calls made to login IDs.
Procedure
At the command prompt, type change agent-loginID xxx, where xxx is the login ID of an agent. Press Enter.
Administer the following on the Agent Login ID screen:
AUDIX™ name: To provide an AUDIX™ coverage for calls to EAS agents.
Leave Word Calling (LWC) message: To receive LWC messages to AUDIX™ for EAS agent login IDs.
