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Planning for an Avaya Aura® Call Center Elite Implementation

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Legal page for Call Center Elite
Introduction
- Purpose
Setting up a call center
Converting a call center to EAS
Upgrading to a Call Vectoring environment
- Call Vectoring feature availability
Avaya reporting adjuncts and Communication Manager compatibilities
Resources
Glossary
- ACD
- ACD call
- ACD split
- agent occupancy
- ASA
- ASAI
- AUDIX
- BCMS
- best
- CMS
- CDR reports
- cdpd
- ced
- CO
- check best
- consider
- COR
- coverage answer group
- coverage path
- coverage point
- covering user
- DDC
- EWT
- LWC reception
- network region
- queue
- queue-to best
- simulated bridged appearance
- split number
- status poll
- trunk
- trunk group
- VAL
- VDN
- vector-controlled split
- vector subroutine
- VIV
- work mode

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Planning for an Avaya Aura® Call Center Elite Implementation

Setting up a call center

EAS worksheet 1: Call center objectives

EAS worksheet 1: Call center objectives

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Last Updated : May 31, 2019 |

Avaya Aura® Call Center Elite

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