Capacities

Last Updated : Nov 14, 2024 |

Use this table to determine the configuration to use for your deployment.

  • Select the size that provides the capacities you require.

  • If any capacity requires a larger configuration, use the larger configuration option.

    • For example: If you need 100000 agent skill pairs but your peak busy-hour call volume is 200000, you must select the medium configuration.

  • The Extended capacity option is only applicable for the AXP Private – Extended Scale ACD.

  • Deployments on Avaya Solutions Platform support the small, medium, and large configuration options only.

Parameter

Small

Medium

Large

Extended

Peak busy-hour call volume

30000

200000

400000

500000

Concurrent CMS Supervisor sessions1

50

200

2999

2999

Concurrent agents

500

5000

10000

30000

Third-party software

3

3

3

3

Agent skill pairs

100000

200000

800000 2

15000002

Reports per CMS Supervisor session

3

5

10 3

153

Report elements 4

5

5

12

12

Percentage of supervisors that can run reports with a three-second refresh rate

10%

50%

100%

100%

Active agent traces

250

1000

5000

5000

Internal Call History (ICH) records - per 20 minutes

4000

4000

4000

4000

External Call History (ECH) records - per 20 minutes

10000

60000

300000

300000

  1. This value is the total number of active CMS Supervisor PC Client and Web Client sessions.

  2. For actual capacity details, see Avaya Call Management System Overview and Specification.

  3. For actual capacity details, see Avaya Call Management System Overview and Specification.

  4. For a definition of Report elements, see Avaya Call Management System Overview and Specification.