Setting up CMS interactively

Last Updated : Aug 28, 2024 |

About this task

When you run cmssvc and select the setup option for setting up CMS, all previous setup information is erased. Before running this command option, ensure that you have any old setup information on record.

Before you begin

Ensure that CMS is turned off and that IDS is running.

Procedure

  1. Ensure that you are logged in to the CMS server with root privileges.
  2. Run the cmssvc command.

    The Call Management System Services menu is displayed:

    Avaya(TM) Call Management System Services Menu

Select a command from the list below.
 1) auth_display   Display feature authorizations
 2) weblm_set      Set up the connection to the WebLM
 3) run_ids        Turn Informix Database on or off
 4) run_cms        Turn Avaya CMS on or off
 5) setup          Set up the initial configuration
 6) swinfo         Display switch information
 7) swsetup        Change switch information
 8) uninstall      Remove the CMS rpm from the machine
 9) patch_rmv      Backout an installed CMS patch
10) back_all       Backout all installed CMS patches from machine
11) security       Administer CMS security features
Enter choice (1-11) or q to quit:
    Note:

    If you are running cmssvc for the first time, the Services menu is not displayed. Instead, you are prompted to set up your system as described in Configuring WebLM, EASG, and the encryption passphrases.

  3. At the command prompt, enter 4 to select the run_cms option.
  4. At the command prompt, enter 2 to turn CMS off and keep the Informix Database Server running.
  5. To create a new contact center connection, run the cmssvc command again.
  6. At the command prompt, enter 5 to select the setup option.
  7. At the command prompt, enter y to add a new configuration to CMS.

    The system displays the following message:

    Select the language for this server:

All languages are ISO Latin except Japanese. Selection of the
server language assumes that existing customer data is compatible. (Upgrade from any ISO Latin language to any ISO Latin language or from Japanese to Japanese is supported).

1) English
2) Dutch
3) French
4) German
5) Italian
6) Portuguese
7) Spanish
8) Japanese
Enter choice (1-8): (default: 1)
  8. Enter the number corresponding to your language.

    For example, you can enter 1 to select English.

    When CMS is ready for adding a new configuration, a message such as the following is displayed: Customer CMS data successfully initialized.

  9. At the Enter a name for this UNIX system prompt, enter the name of the new system.

    You can enter a maximum of 64 alphanumeric characters.

  10. At the Select the type of backup device you are using prompt, select the backup device type.

    Note that tape backups are no longer supported.

  11. Enter the backup device path when prompted.
  12. At the Enter the number of Automatic Call Distribution systems (ACDs) being administered prompt, enter 1.
  13. At the Enter switch name prompt, enter the name of the new contact center.

    You can enter a maximum of 20 alphanumeric characters.

  14. Enter the number corresponding to the switch model you want to select.
  15. At the Enter the local port assigned to switch prompt, enter the local port number.

    The port number must be in the range of 1 through 64 and match the corresponding value defined for the Routing Core Server during the contact center installation.

  16. At the Enter the remote port assigned to switch prompt, enter the remote port number.

    The port number must be in the range of 1 through 64 and match the corresponding value defined for the Routing Core Server.

  17. At the Enter switch host name or IP Address prompt, enter the Routing Core Server IP address.

    For the Simplex deployment, specify the static IP address of the Routing Core Server. For the local HA and geo-redundant HA deployments, specify the virtual IP address of the Routing Core Server. You define the Routing Core Server IP addresses in the megaconfig.yml file.

  18. At the Enter switch TCP port number prompt, enter the TCP port number.

    The port number range is 5001 through 5020.

  19. At the Number of splits/skills prompt, enter the number of skills in your contact center.

    The value range is 0 through 15,000.

  20. At the Total split/skill members summed over all splits/skills prompt, enter the number of agents in your contact center.

    The value range is 0 through 1,000,000.

  21. At the Number of trunk groups prompt, enter the number of trunk groups.

    The value range is 0 through 400.

  22. At the Number of trunks prompt, enter the number of trunks in your contact center.

    The value range is 0 through 200,000.

  23. At the Number of unmeasured facilities prompt, enter the number of facilities in your contact center.

    The value range is 0 through 100,000.

  24. At the Number of call work codes prompt, enter the number of call work codes in your contact center.

    The value range is 0 through 1,999.

  25. At the Number of vectors prompt, enter the number of vectors in your contact center.

    The value range is 0 through 32,000.

  26. At the Number of VDNs prompt, enter the number of VDNs in your contact center.

    The value range is 0 through 30,000.

    You see the message Setup completed successfully displayed in the command output.

  27. Optional If you need to install additional CMS-related feature packages, see Maintaining and Troubleshooting Avaya Call Management System.
  28. If you are not installing any other feature packages, perform the following steps:
    1. Run the cmssvc command.
    2. Enter the number associated with the run_cms option.
    3. Enter the number associated with the Turn on CMS option.