Example of a flat file

Last Updated : Jul 06, 2022 |

The following display shows an example of a flat file used to configure the CMS software for up to eight ACDs (eight Automatic Call Distribution systems). Enter data for only the required number of ACDs.

For more information, see About configuring the CMS software, Editing a flat file, and Setting up CMS using the flat file.

# Enter a name for this UNIX system (up to 64 characters):
localhost
# Select the type of backup device you are using
#    1) Tape
#    2) Other
# Enter choice (1-2):

# Default backup device paths based on device type:
# Device                    Default backup path
# Tape                      /dev/st0
# Other                     'none'
# Enter the default backup device path:

# Enter number of ACDs being administered (1-8):

# The following information is required per ACD:
# Information for ACD 1:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):

# Information for ACD 2:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):

# Information for ACD 3:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):

# Information for ACD 4:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):

# Information for ACD 5:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):

# Information for ACD 6:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):

# Information for ACD 7:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):

# Information for ACD 8:
# Enter switch name (up to 20 characters):

# Select the model of switch for this ACD
#    1) Communication Mgr 6.x
#    2) Communication Mgr 7.x
#    3) Communication Mgr 8.x
#    4) CM 8.1.2+ Secured
# Enter choice (1-4):

# Enter the local port assigned to switch (1-64):

# Enter the remote port assigned to switch (1-64):

# If a host name is entered, the host name must be administered in a DNS or
# /etc/hosts file or the link to the switch will not work.
# Enter switch host name or IP Address:

# Enter switch TCP port number (5001-5999):

# Maximum number of splits/skills based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x                        100000
# Communication Mgr 7.x/Communication Mgr 8.x  360000
# CM 8.1.2+ Secured                            360000
# Total split/skill members, summed over all splits/skills (0-Maximum):

# Maximum number of trunk groups based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    2000
# Communication Mgr 8.x/CM 8.1.2+ Secured        2000
# Number of trunk groups (0-Maximum):

# Maximum number of trunks based on switch type:
# Release(s)                                Value
# Communication Mgr 6.x                     12000
# Communication Mgr 7.x                     24000
# Communication Mgr 8.x/CM 8.1.2+ Secured   30000
# Number of trunks (0-Maximum):

# Maximum number of unmeasured trunks:
# Release(s)                                Value
# Communication Mgr 6.x                      6000
# Communication Mgr 7.x                     12000
# Communication Mgr 8.x/CM 8.1.2+ Secured   15000
# Number of unmeasured facilities (0-Maximum):

# Minimum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x       1
# Communication Mgr 8.x/CM 8.1.2+ Secured           1
# Maximum number of call work codes based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    1999
# Communication Mgr 8.x/CM 8.1.2+ Secured        1999
# Number of call work codes (Minimum-Maximum):

# Maximum number of vectors based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x    8000
# Communication Mgr 8.x/CM 8.1.2+ Secured        8000
# Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type:
# Release(s)                                    Value
# Communication Mgr 6.x/Communication Mgr 7.x   30000
# Communication Mgr 8.x/CM 8.1.2+ Secured       30000
# Enter number of VDNs (0-Maximum):