The standard database items that allow pattern matching are as follows.
|
Database item
|
Value
|
|
VDN
|
A Vector Directory Number
|
|
EXTENSION
|
An extension number
|
|
LOGID
|
An agent login ID
|
|
EQLOC
|
A 9-digit trunk location number
|
|
CWC
|
A call work code
|
|
ROW_DATE
|
A date when data was collected
|
In addition, any custom database items that you define as CHAR columns in the CMS database also allow pattern matching.
