Capacities

Last Updated : Nov 14, 2024 |
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Use this table to determine the configuration to use for your deployment.
  • Select the size that provides the capacities you require.
  • If any capacity requires a larger configuration, use the larger configuration option.
    • For example: If you need 100000 agent skill pairs but your peak busy-hour call volume is 200000, you must select the medium configuration.
  • The Extended capacity option is only applicable for the AXP Private – Extended Scale ACD.
  • Deployments on Avaya Solutions Platform support the small, medium, and large configuration options only.
Parameter
Small
Medium
Large
Extended
Peak busy-hour call volume
30000
200000
400000
500000
Concurrent CMS Supervisor sessions1
50
200
2999
2999
Concurrent agents
500
5000
10000
30000
Third-party software
3
3
3
3
Agent skill pairs
100000
200000
800000 2
15000002
Reports per CMS Supervisor session
3
5
10 3
153
Report elements 4
5
5
12
12
Percentage of supervisors that can run reports with a three-second refresh rate
10%
50%
100%
100%
Active agent traces
250
1000
5000
5000
Internal Call History (ICH) records - per 20 minutes
4000
4000
4000
4000
External Call History (ECH) records - per 20 minutes
10000
60000
300000
300000
  1. This value is the total number of active CMS Supervisor PC Client and Web Client sessions.
  2. For actual capacity details, see Avaya Call Management System Overview and Specification.
  3. For actual capacity details, see Avaya Call Management System Overview and Specification.
  4. For a definition of Report elements, see Avaya Call Management System Overview and Specification.
Related links
Deployment planning