After the CMS software has been installed or upgraded, the on-site technician must test the link from the CMS server to the switch that is using the Automatic Call Distribution (ACD) feature.
Before you begin
Verify that:
A virtual console window is open
CMS is turned on.
In a virtual console window, log into the system by using a CMS administrator’s login ID by entering: su - cms
ADDITIONAL INFORMATION:
Enter the correct password if prompted.
Enter: cms
Enter the correct terminal type.
ADDITIONAL INFORMATION:
The CMS Main Menu is displayed.
The CMS Main Menu has indicators that show whether the link to the ACD is active. The link indicator consists of the carets (\/ and /\) at the right side of the banner line. There should be one caret for each ACD, and all should be pointed up (^).
Example:
If you have four ACDs, the link indicator should look like this: ^^^^, which means that all four ACDs are up and operating.
Select Maintenance from the CMS Main Menu.
ADDITIONAL INFORMATION:
The system displays the Maintenance menu.
Select Connection Status from the Maintenance menu.
ADDITIONAL INFORMATION:
The Connection Status window displays the following information:
