When the IP Office routes a call to the voicemail service, it indicates the locale for which matching prompts should be provided if available. Within the IP Office configuration, a Locale is always set for the system.
However, a differing Locale can be set for each user, incoming call route and for short codes in addition to the default system locale. For voicemail, these are used as follows:
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The user locale, if set, is used if the caller is internal.
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The incoming call route locale, if set, is used if the caller is external.
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If no user or incoming call route locale is set, the system locale is used.
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A short code locale, if set, is used and overrides the options above if the call is routed to voicemail using the short code.
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For all the above, if the particular prompt set is not available, the fallback language is used if available.
