Call Park

Last Updated : Feb 11, 2025 |
Prolog information
Resource Id: 9224
Users can use a button set to this action to park and unpark calls.
  • With a call connected, pressing the button will park that call.
  • With no call connected, pressing the button displays call details and allows call retrieval.
The button can be configured either a specified park slot number or no specified park slot:
  • When associated with a specific park slot number:
    The button will park and unpark a call from that park slot, and indicate when there is a call is parked in that park slot.
  • When not associated with a specific park slot number:
    The button can park up to 10 calls by assigning each a park slot number based on the user's extension number. For example, for extension XXX, the first parked call is assigned to park slot XXX0, the next to XXX1 and so on up to XXX9. The button will indicate when there are parked calls in any of those slots.
Park button on other phones and in applications (for example IP Office SoftConsole and Avaya one-X Portal) with the same park slot number as a parked call also indicate the park call and can be used to retrieve it.

Details

  • Action: EmulationCall Park
  • Action Data: Either blank or a specific park slot number.
    • Park slot IDs can be up to 15 digits in length.
    • Names can also be used for application park slots.
  • Default Label: CPark or Call Park.
  • Toggles: .
  • Status Indication: .
    Status
    1400, 1600, 9500
    9608, 9611, J100
    9621, 9641
    T-Series, M-Series
    - Calls parked by extension
    Green flash
    Green flash
    Blue
    Slow flash
    - Call Parked by other extension
    Red flash
    Red flash
    Green
    Slow flash
    - No parked calls
    Off
    Off
    Gray
    Off
  • User Admin: Yes.
  • Phone Support: Note that support for particular phone models is also dependent on the system software level.
    • 9500 Series, 9600 Series and J100 Series.
    • 1400 Series and 1600 Series.
    • M-Series and T-Series.
      1. The button is equivalent to Feature 74.