User

Last Updated : Feb 12, 2025 |
Prolog information
Resource Id: 9338
Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name enclosed in double quotes. The button can be used to make calls to the user or pickup their longest waiting call when ringing. On buttons with a text label, the user name is shown.
The actions performed when the button is pressed will depend on the state of the target user and the type of phone being used. It also depend on whether the user is local or on a remote multi-site network system.
Phone
Large display 1400, 1600, 9500, 9600, M-Series and T-Series Phones
Other Phones or across a multi-site network
Idle
Call the user. Whilst ringing the phone displays options to Callback (set an automatic callback ) and Drop (end the call attempt).
Ringing
  • Call Pickup: Pickup the ringing call.
  • Call: Make a call to the user.
Picks up the call.
On a Call
The following options are displayed (name lengths may vary depending on the phone display):
  • Call: Make a call to the user.
  • Message: Cause a single burst of ringing on the target phone. On some phones, when they end their current call their phone will then display PLEASE CALL and your extension number.
  • Voicemail: Call the user's voicemail mailbox.
  • Callback: Set an automatic callback.
  • Drop Disconnect the user's current call.
  • Acquire: Shown if able to intrude on the user. Take control of the call.
  • Intrude: Shown if able to intrude on the user. Intrude into the call, turning it into a 3-way conference.
  • Listen: Shown if configured to be able to listen to (monitor) the user. Start silent monitoring of the user's call.
Call, Voicemail and Callback options are supported.
A User button can be used in conjunction with other buttons to indicate the target user when those buttons have been configured with no pre-set user target. In cases where the other button uses the phone display for target selection this is only possible using User buttons on an associate button module.
The following changes have been made to the indication of user status via BLF (busy lamp field) indicators such as a User button:
The status shown for a logged out user without mobile twinning will depend on whether they have Forward Unconditional enabled.
  • If they have Forward Unconditional enabled the user is shown as idle.
  • If they do not have Forward Unconditional enabled they will show as if on DND.
The status shown for a logged out user with mobile twinning will be as follows:
  • If there are any calls alerting or in progress through the system to the twinned destination, the user status is shown as alerting or in-use as appropriate. This includes the user showing as busy/in-use if they have such a call on hold and they have Busy on Held enabled.
  • If the user enables DND through Mobile Call Control or one-X Mobile client, their status will show as DND.
  • Calls from the system direct to the user's twinned destination number rather than redirected by twinning will not change the user's status.

Details

  • Action: User.
  • Action Data: User name enclosed in "double-quotes".
  • Default Label: <the user name>.
  • Toggles: No.
  • Status Indication: Yes.
    Status
    1400, 1600, 9500
    9608, 9611, J100
    9621, 9641
    T-Series, M-Series
    - Idle.
    Off
    Off
    Grey
    Off
    - Alerting.
    Red flash
    Red flash
    Blue
    Slow flash
    - In Use/Busy.
    Red wink
    Red wink
    Blue
    Fast flash
    - DND
    Red on
    Red on
    Green
    On
  • User Admin: No.
  • Phone Support: Note that support for particular phone models is also dependent on the system software level.
    • 9500 Series, 9600 Series and J100 Series.
    • 1400 Series and 1600 Series.
    • M-Series and T-Series.