Configuring User Access to the Recording Library

Last Updated : Aug 14, 2025 |
You can configure access to the voice recording library for individual users. This allows them to list and play recordings through their web browser using the User Portal application. Refer to the Using the IP Office User Portal user guide.
Prolog information
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  1. Access the user's settings through Call Management | Users.
  2. Select Web Self-Administration.
  3. Select Enable Media Manager Replay.
  4. Use the addition options to configure what recordings the user can access:
    ADDITIONAL INFORMATION:
    Name
    Description
    Enable Media Manager Replay
    Default = Off.
    When enabled, the user can replay call recordings through web self-administration.
    • Note: For users where Media Manager is provided by a separate application server, recordings are viewed and accessed using the address of the application server rather than that of the IP Office system.
    Replay All Recordings
    If selected, the user can view and replay all recordings.
    Replay Own Recordings
    If selected, the user can view and replay their own call recordings. When enabled, the Replay Recordings For Group and Replay Recordings For Others options are also available.
    Replay Recordings For Group
    These menus allows the selection of groups for which the user is able to view and replay recordings.
    Replay Recordings For Others
    The field can be used to enter a list of numbers, separated by semi-colons, for which the user can view and playback recordings. Those numbers can be accounts codes, line numbers, user extensions and group extension numbers. The list can be 127 characters in length.
    Download Recordings
    If selected, the user is able to download recordings as a separate file.
    • Downloaded files are outside of the control of the system. Therefore, if you allow users to download files, it is your responsibility to ensure that they comply with local privacy and data protection laws regarding the use of those files.
  5. Click Update.
Related links
Centralized Media Manager