Incoming Call Route Destinations

Last Updated : Apr 21, 2016 |
Navigation: System SettingsIncoming Call RouteAdd/Edit Incoming Call Route
Prolog information
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Keywords:
The system allows multiple time profiles to be associated with an incoming call route. For each time profile, a separate Destination and Fallback Extension can be specified.  
When multiple records are added, they are resolved from the bottom up. The record used will be the first one, working from the bottom of the list upwards, that is currently 'true', ie. the current day and time or date and time match those specified by the Time Profile. If no match occurs the Default Value options are used.  
Once a match is found, the system does not use any other destination set even if the intended Destination and Fallback Extension destinations are busy or not available.
These settings can be edited online. Changes to these settings do not require a reboot of the system.
For a Server Edition network, these settings can be configured at the network level and are then automatically replicated in the configuration of all systems in the network. They can only be seen and edited at the individual system configuration level if record consolidation is switched off.
Field
Description
Time Profile
This column is used to specify the time profiles used by the incoming call routes. It displays a drop-down list of existing time profiles from which a selection can be made. To remove an existing entry, select it by clicking on the button on the left of the row, then right-click on the row and select Delete.
The Default Value entry is fixed and is used if no match to a time profile below occurs.
Destination
Default = Blank
Either enter the destination manually or select the destination for the call from the drop-down list. The dr box which contains all available extensions, users, groups, RAS services and voicemail. System short codes and dialing numbers can be entered manually. Once the incoming call is matched the call is passed to that destination.
The following options appear in the drop-down list:
  • Voicemail allows remote mailbox access with voicemail. Callers are asked to enter the extension ID of the mailbox required and then the mailbox access code.
  • Local user names.
  • Local hunt groups names.
  • AA: Name directs calls to an Embedded Voicemail auto-attendant services.
In addition to short codes, extension and external numbers, the following options can be also be entered manually:
  • VM:Name Directs calls to the matching start point in Voicemail Pro.
  • A . matches the Incoming Number field. This can be used even when X wildcards are being used in the Incoming Number field.
  • A # matches all X wildcards in the Incoming Number field. For example, if the Incoming Number was -91XXXXXXXXXXX, the Destination of # would match XXXXXXXXXXX.
  • Text and number strings entered here are passed through to system short codes, for example to direct calls into a conference. Note that not all short code features are supported.
  • If necessary, quote marks can be used to stop characters in the destination string being interpreted as special characters.
Fallback Extension
Default = Blank (No fallback)
Defines an alternate destination which should be used when the current destination, set in the Destination field cannot be obtained. For example if the primary destination is a hunt group returning busy and without queuing or voicemail.
Related links
Add Incoming Call Route