If you need to include the other agent in your conversation with the caller, you can add an Autodial user or a contact to an active call to set up a conference call.
Before you begin
Ensure the following:
If the configured shortcut is a BLF key, the required user is idle.
The administrator has set the shortcut action for the key as conference call. Contact your system administrator for more details.
While on an active call, depending on the configuration, do one of the following on the Phone screen:
Press the Autodial or Contact line key.
Scroll to the required Autodial line or contact and press Conf.
