Handling an incoming call when the phone is locked

Last Updated : Apr 07, 2025 |
Prolog information
When your administrator enables the Block Incoming Calls feature, incoming calls are restricted if the phone is locked. You cannot answer calls while the phone is locked. The phone displays relevant messages.
Before you begin
Ensure that the phone is locked.
Ensure that your administrator enables the Block Incoming Calls feature.
  1. The lock phone screen displays the following message:
    ADDITIONAL INFORMATION:
    Phone is only available for dialing emergency numbers
  2. When an alert tone and the beacon LED flashes to indicate an incoming call, do one of the following:
    • Lift the handset.
    • Press Speaker.
    • Press Headset.
    ADDITIONAL INFORMATION:
    The phone displays Phone is locked dialog box without displaying any caller details.
    ADDITIONAL INFORMATION:
    Note:
    When the phone is locked, pressing the volume button during an incoming call ignores the call. Pressing it again displays the alerting volume indicator, plays the alerting volume, and adjusts or saves it. The phone does not revert to the previously set volume after the user unlocks the phone.