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Using Avaya Workspaces for Avaya Proactive Outreach Manager
Viewing the customer journey
About this task
Use this procedure to view the previous interactions between the agent and customer.
Before you begin
Log in to Avaya Workspaces for Elite.
Accept an agent acquire call. The agent is assigned to an outbound campaign, and then connected to a customer call.
Procedure
In the navigation pane, click 
.
.
Avaya Workspaces for Elite displays a graphical representation of customer interactions.