Collecting and downloading log files

Last Updated : Apr 25, 2023 |

Procedure

  1. Log in to the EMS web interface with administrator credentials.
  2. From the Device menu, click EMS or the SBC name to administer.
  3. Navigate to Monitoring & Logging > Log Collection.
  4. Optional Select the SBC device for which you want to collect log files. For an EMS, there cannot be multiple devices.
  5. Click the Collect Logs tab and do the following:
    1. Select the type of log files that you want to collect. For more information, see Collect Logs field descriptions.
    2. Select a from and to time frame for the collection. You can collect up to 24 hours of logs.
    3. Click Collect Logs to collect the selected logs.

    The system collects the logs into an archive file. Once finished, a link to the log file is displayed on the Collect Logs tab.

  6. Do one of the following steps to download the log file:

    • Click the log file link displayed on the Collect Logs tab.

    • Click the Log Archive tab and click the file name you want to download. For more information, see Log Archive field descriptions.

  7. Using your browser controls, open or save the log file.
  8. When you want to delete a log file, click Delete next to the log file you want to delete. Click OK to delete the file.