Changing the Session Manager IP address or host name

Last Updated : Nov 24, 2023 |
You must have web login access to the System Manager that is managing the Session Manager server.
  1. Change the state of the Session Manager instance to Deny New Service:
    1. On the System Manager Web Console, under Elements, select Session Manager.
    2. On the Session Manager Dashboard page, select the appropriate Session Manager name from the table.
    3. Click Service State.
    4. From the drop-down menu, select Deny New Service.
    5. On the Confirmation page, click Confirm.
  2. Update the Session Manager information:
    1. On the System Manager web console, under Elements, click Session Manager Session Manager Administration.
    2. Select the appropriate Session Manager and click Edit.
    3. Update the information in the Management Access Point FQDN/IP field.
      ADDITIONAL INFORMATION:
      The Management Access Point FQDN/IP field accepts only IPv4 addresses even when you create Session Manager instances for entities supporting IPv6 or Both address families.
    4. Click Confirm.
  3. To change the IP address or FQDN of a Survivable Remote Session Manager or Branch Session Manager:
    1. Change the IP address of the host in which a Branch Session Manager is installed using the Branch Session Manager page on the System Manager console.
    2. Log in to the Solution Deployment Manager web console.
    3. Select VM Management Show All VMs. Select the Session Manager from the VM list that you want to edit. Click Edit.
    4. Enter the new values for the IP address or FQDN or both.
    5. Submit the changes and wait for the update to finish.
    ADDITIONAL INFORMATION:
    Note:
    You need to make the change first in System Manager and then in Solution Deployment Manager as mentioned above. Otherwise, data is not replicated to Branch Session Manager. In such cases, you can fix the problem by running the command initTM.
  4. To change the IP address or FQDN of a Session Manager or a Branch Session Manager:
    1. Log in to the console of the Session Manager instance using the craft or customer login.
      ADDITIONAL INFORMATION:
      Note:
      Use vSphere client to connect to Avaya Aura® Appliance Virtualization Platform(AVP) or VMware server (VE), and use the console application in vSphere to run the SMnetSetup command.
      For information about installing vSphere client and the limitations of using the vSphere client in AVP configurations, see PSN027036.
    2. Type SMnetSetup.
    3. Type the new Session Manager management IP address when you are prompted for the IP address of the server.
    4. Type the new Session Manager host name when you are prompted for the host name of the server.
    5. Enter additional information as needed.
      ADDITIONAL INFORMATION:
      For example, you can change information such as the netmask gateway.
    6. If the System Manager IP address changed, type the new IP address. Otherwise, press the Enter key.
  5. Test the Session Manager instance:
    1. On the System Manager Web Console, under Elements, select Session Manager System Tools Maintenance Tests.
    2. In the Select Target field, select the Session Manager instance from the drop-down menu.
    3. Click Execute All Tests.
  6. Change the state of the Session Manager to Accept New Service:
    1. On the System Manager Web Console, under Elements, select Session Manager.
    2. On the Session Manager Dashboard page, select the appropriate Session Manager name from the table.
    3. Click Service State.
    4. From the drop-down menu, select Accept New Service.
    5. On the Confirmation page, click Confirm.
  7. If the Identity Certificates contain the IP address or the host name of the Session Manager, make sure the certificates are re-initialized with the new IP address or host name or both:
    1. On the home page, under Elements, click Inventory Manage Elements .
    2. Select the appropriate Session Manager.
    3. Click More Actions Configure Identity Certificates.
    4. Select the management certificate.
    5. Click Replace.
    6. Enter the appropriate information in the fields.
    7. Ensure Replace this Certificate with Internal CA Signed Certificate is selected.
    8. Click Commit.
  8. If a CDR adjunct is administered, you must change the adjunct to use the new Session Manager IP address.