Recording a Greeting

Última actualización : Feb 09, 2024 |

About this task

You can record a library of up to 9 greetings that can be used as either a temporary greeting or as personal greetings applied to specific call types. The greetings are heard by callers when they are directed to your voicemail.

  • A greeting must be longer than 3 seconds. The maximum length of a greeting is 120 seconds.

  • If you record a personal greeting, you can choose to not assign the greeting until you need it used.

  • If your system administrator has configured any breakout options (see Breakout Options), you should mention them in your greetings.

Procedure

  1. Log in to your mailbox. See Logging In.
  2. Press 3 to select personal greetings.

    • If you have any active call types, you hear an announcement listing them. For example, "For internal calls greeting 1 active".

    • If a temporary greeting is active, you hear how many days it will be active. To deactivate it, press 1. To leave it active, press #.

  3. Press 1 to create, change or delete a greeting.
  4. When prompted, select the greeting (1 to 9) you want to change. The system announces if the greeting is active (in use) for any call types.
  5. At the tone, start speaking.
  6. When finished, press 1.

    • To play back the greeting you have just recorded, press 23.

    • If you want to add to the recording, press 1. Start speaking and press 1 when finished.

    • Press # to confirm the recording.

  7. To save the recording, press #.

Next Steps

The new greeting can be assigned to a call type by:

Related information
Greetings