Creating an Escalation List

Última actualización : Feb 09, 2024 |

About this task

You can create a list of your outcalling destinations, called an escalation list. Each time the system makes an outcalling call, if not answered by the first destination in the list, it will try the next destination and so on.

For example, you can select that new voicemail notification sent to your desk. If there is no response, the system can then call your mobile number. If again there is no response, it can call your home number.

When you create an escalation list you can select between two and five different destinations. If needed, you can add the same destination to your escalation list more than once.

Procedure

  1. Log in to your mailbox. See Logging In.
  2. To change your outcalling settings, press 6.
  3. Press 1 to configure outcalling.
  4. Press 6 to select escalation.
  5. Press 1 to change or configure the locations for escalation. An announcement of the locations available is heard.
  6. Select the locations for the escalation. If you have not defined a number for the destination, you are prompted to enter the telephone number and the time out period or select a different destination.

    • Press 1 for Desk.

    • Press 2 for Home.

    • Press 3 for Mobile.

    • Press 4 for Delegate.

    • Press 5 for Other.

  7. When you have selected the required locations, press # to finish the escalation list.

    • Press 1 to re-select the destinations.

    • Press 3 to listen to the destinations selected.

    • Press 4 to listen to the destinations and telephone numbers selected.

    • Press 2 to accept the list. You are returned to the outcalling main menu.

Next Steps

When you have created an escalation list you can select to receive notification using the default settings of prime time, peak time or any time, see Selecting When to Receive Outcalling. You can also specify your own time schedule, see Specifying Your Own Time Schedule.

Related information
Outcalling