When you create an ACD, CMS ensures the total number of ACDs does not exceed the licensed limit. If you reduce the licensed ACD count, CMS enters the License Error mode. Remove the extra ACDs within 30 days to avoid restrictions. Otherwise, CMS enters the License Restricted mode. To resolve the issue, remove the extra ACDs or update the license to include more ACDs.
Note:
The ACD count includes all administered ACDs, not just active ones. Even if data collection is off or the link is down for an ACD, the system counts the ACD towards the limit. The system does not include the pseudo ACDs in the ACD count.
Administered ACDs consume licenses even when CMS is not running. However, CMS does not report license usage to WebLM when CMS is not running.
To clear the ACD license violation, do the following:
