License enforcement

Last Updated : Oct 03, 2025 |

The CMS instance enters the License Restricted mode if any of the following license conditions are violated for 30 consecutive days:

  • License Validity

  • ACD Count

  • Agent Count

The CMS instance remains in the License Restricted mode until all violations are resolved.

Other licenses, such as Supervisor Session Count, JDBC or ODBC Session Count, and CLInt Session Count, can trigger the CMS instance to enter the License Error mode if violated. However, the License Error mode does not cause the CMS instance to enter the License Restricted mode. Instead, the CMS instance attempts to resolve the error by disconnecting sessions that exceed the licensed count.