Setting up the Secure Access Link and Alarm Monitoring system

Last Updated : Oct 07, 2025 |

Avaya uses Secure Access Link (SAL) as the default method for remote access. SAL enables Avaya personnel to do the following:

  • Resolve product issues.

  • Optimize product performance.

  • Value the Avaya customer support entitlements.

Use the following steps to create a new registration or onboard technical personnel using the Global Registration Tool (GRT):

  1. Go to https://support.avaya.com/.

  2. Log in with your username and password.

  3. On the home page, click Diagnostics & Tools, then select Global Registration Tool.

  4. On the Create A New Registration page, choose one of the following options:

    • End to End Registration

    • Technical Onboarding Only

  5. Enter the 10-digit functional location number or sold-to number for the customer.

    Include leading zeroes. For example, if the location number is 12345678, enter it as 0012345678.

Note:

If the customer has already completed product registration, complete only the Technical Onboarding process to enable SAL connectivity.

To complete product registration and prepare for technical onboarding, including SAL connectivity, identify which product material codes are eligible for onboarding. Refer to the GRT Tool Mapping table for a list of supported product material codes.

You can download the GRT Tool Mapping table from the Avaya Support site at https://support.avaya.com/css/P8/documents/100176973.

Note:

Save the file as a Microsoft Excel spreadsheet for future reference.