The European Union (EU) established the General Data Protection Regulation (GDPR) to enhance and unify data protection laws for individuals throughout the EU. If your organization processes personal data of individuals in the EU, GDPR applies to you.

GDPR affects daily operations in departments within organizations that act as data controllers. The regulation regards data controllers as entities that collect personal data from data subjects.

CMS stores several categories of personal data, including information about call center agents, CMS users, and individuals who contact the center.

For more information about GDPR, see Product Privacy Statement for Avaya Call Management System.