1.

For Microsoft Teams contacts, ensure that you use the correct license type.

In the Microsoft 365 admin center, check that the license type that you assigned to Microsoft Teams contacts is Office 365 E5 or Microsoft 365 E5.

You need the Office 365 E5 or Microsoft 365 E5 license type for Phone System and Audio Conferencing to route from Avaya Experience Platform™ (On-Prem + Connect) to the Microsoft Teams platform.

2.

For Avaya Workspaces agent and supervisor Microsoft accounts, ensure that you use the correct license type.

In the Microsoft 365 admin center, check that Avaya Workspaces agent and supervisor accounts for the users working with Microsoft Teams contacts have the correct license type.

You can use the following license types:

• Microsoft 365 Business Basic

• Microsoft 365 Business Standard

• Microsoft 365 Business Premium

• Office 365 E1

• Office 365 E3

• Office 365 E5

• Office 365 F3

• Microsoft 365 E3

• Microsoft 365 E5

• Microsoft 365 F1

• Microsoft 365 F3

3.

Purchase a Microsoft Teams calling plan.

In the Microsoft 365 admin center, select a Microsoft Teams calling plan for Microsoft Teams contacts.

For more information about purchasing a calling plan in the Microsoft 365 admin center, see the Microsoft 365 admin center help.

4.

Assign the purchased calling plan to Microsoft Teams contacts.

In the Microsoft 365 admin center, select the required Microsoft Teams users and assign the purchased calling plan to each user.

For more information about assigning a calling plan to contacts in the Microsoft 365 admin center, see the Microsoft 365 admin center help.

5.

Add phone numbers for Microsoft Teams contacts.

In the Microsoft Teams admin center, add as many phone numbers as the number of licenses that you purchased with the calling plan.

For more information about getting and configuring phone numbers for your users, see the Microsoft Teams documentation.

6.

Accept enhanced emergency service terms and conditions.

In your local computer, run the enhanced emergency service disclaimer command to record your organization acceptance of the enhanced emergency service terms and conditions.

For more information about recording the acceptance and running the enhanced emergency service disclaimer command, see the Microsoft PowerShell reference documentation.

7.

Add emergency addresses.

In the Microsoft Teams admin center, add emergency addresses that Microsoft Teams contacts use for emergency calling.

For more information about managing emergency addresses, see the Microsoft Teams documentation.

8.

Assign a user and an emergency address to the added phone numbers.

In the Microsoft Teams admin center, assign a user and an emergency address to each phone number you added. You can assign only the users with a calling plan to the phone number.

For more information about managing phone numbers for users, see the Microsoft Teams documentation.

9.

Assign the added phone numbers to the users.

On the Microsoft Azure portal, assign each added phone number to the corresponding user.

For more information about assigning phone numbers to users, see the Microsoft Azure portal documentation.

10.

Register a client application.

If you want to reduce the contact center load and improve the application performance, register a custom client application on the Microsoft Azure portal.

Registering a client application on the Microsoft Azure portal

11.

Upload an application manifest file.

If you registered a custom client application, obtain the Avaya Workspaces manifest file from the Avaya Support site and upload it to the application page on the Microsoft Azure portal.

Uploading an application manifest file

12.

Approve the registered application for all users.

If you registered a custom client application, in Avaya Workspaces, log in to the Corporate Contacts widget as an account administrator and approve the registered application for all users in your organization.

Approving a registered application for all users in your organization

13.

Ensure that Avaya Support completed the initial configuration and enabled Microsoft Teams for your account.

Contact Avaya Support before proceeding with the Application Center configuration in checklist steps 14 and 15.

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14.

Add the Microsoft Teams application to Element Inventory.

In Application Center Administration, you must add Microsoft Teams to Element Inventory to enable the Microsoft Teams service in Avaya Experience Platform™ (On-Prem + Connect).

Adding Microsoft Teams to Element Inventory

15.

Add the Corporate Contacts widget to the layout Avaya Workspaces agents and supervisors are using.

In Application Center Administration, you must add the Corporate Contacts widget to a tab in a layout view. For example, you can the widget to a tab in the Home view.

Adding the Corporate Contacts widget to the layout