Secure Access Link (SAL) uses the existing Internet connectivity of the customer for remote support and alarming. All communication from the customer environment is sent by Secure Hypertext Transfer Protocol (HTTPS).

For uploading from a customer to Avaya or an Avaya Business Partner, SAL requires a bandwidth of at least 90 Kbs with round trip latency no greater than 150 ms.

Business Partners without the SAL Concentrator must provide their own IP-based connectivity, for example, B2B VPN connection, to deliver remote services.

To access the Session Manager server, customer must establish a vSphere connection or use the services port.