Updating enhanced call forwarding

Last Updated : Jul 14, 2025 |

About this task

The Enhanced Call Forwarding feature forwards incoming calls to different destinations depending on whether they are from internal or external sources. You can configure the enhanced call forwarding for a station.

There are three types of Enhanced Call Forwarding. You can activate or deactivate any of these three types and can specify different destinations for calls that are from internal and external sources.

  • Use Enhanced Call Forwarding Unconditional to forward all calls

  • Use Enhanced Call Forwarding Busy to forward calls when the user’s line is busy

  • Use Enhanced Call Forwarding No Reply to forward calls when the user does not answer the call

Procedure

  1. From Selfcare, go to Settings > Update Enhanced Call Forwarding.
  2. On the Update Enhanced Call Forwarding page, from the Extensions list, select a extension number.
  3. In Unconditional For Internal Calls To and Unconditional For External Calls To, do the following:
    1. In Forwarded Destination, type the destination extension number to forward the call.
    2. In Active, select the status for the forwarded destination.

      The following are the options:

      • Yes: Specifies the destination is active.

      • No: Specifies the destination is inactive.

      By default, the value is set to No.

  4. In Busy For Internal Calls to and Busy For External Calls to, do the following:
    1. In Forwarded Destination, type the destination extension number to forward the call.
    2. In Active, select the status for the forwarded destination.

      The following are the options:

      • Yes: Specifies the destination is active.

      • No: Specifies the destination is inactive.

      By default, the value is set to No.

  5. In No Reply For Internal Calls To and No Reply For External Calls To, do the following:
    1. In Forwarded Destination, type the destination extension number to forward the call.
    2. In Active, select the status for the forwarded destination.

      The following are the options:

      • Yes: Specifies the destination is active.

      • No: Specifies the destination is inactive.

      By default, the value is set to No.

  6. From the SAC/CF Override list, select Yes to override active rerouting.

    By default, the value is set to No.

  7. Click Submit.