A service profile is an administered group of snap-ins, which will be invoked. Some snap-ins are associated with users while others are associated with a callable service.

You can have a callable service and several call intercept services on the same cluster. All services can be placed in the same service profile, and the last service in the profile is treated as the callable service. If a service profile has both call intercept services and a callable service, you must configure a route pattern for the associated number, instead of configuring a Session Manager application sequence.

You can associate a service profile on an individual user basis or scope the profile to a group of users through the implicit user profile association, where profile assignment is based on a range of extensions or numeric patterns.

• Use the service profile to link one or many Avaya Breeze® platform snap-ins to a user or a group of users.

  Tailor the attributes of any snap-in in the service profile to the requirements of a specific group of users. For example, you could create one service profile for the entire sales department so they could enjoy the same Avaya Breeze® platform snap-ins and attributes of those snap-ins. And then, create a different service profile for the finance department, with some of the same snap-ins, but with different attributes for the snap-ins.

  You can thus create a single service profile and assign the service profile to multiple users who require the same snap-ins, eliminating the need to administer these snap-ins individually for each user.

Use the service profile to link one or many Avaya Breeze® platform snap-ins to a user or a group of users. You must include a snap-in in a service profile to associate it with users. Users are associated with a service profile and not individual snap-ins.