Fault management (alarming and logging) in a geographic redundancy environment

Last Updated : Nov 18, 2021 |

This section provides information on viewing the Avaya Breeze® platform alarms and logs in the primary and secondary System Manager servers.

Sunny day scenario

Both the primary and the secondary System Manager servers collect alarms from all the Avaya Breeze® platform instances. You can view all the Avaya Breeze® platform related alarms from the Events > Alarms webpage on the primary System Manager.

Collect logs for a Avaya Breeze® platform server from the Events > Logs > Log Harvester webpage on the primary System Manager.

View Avaya Breeze® platform audit logs from the Events > Logs > Log Viewer webpage on the primary System Manager. These logs provide the details of the administration changes made on the primary System Manager.

The secondary System Manager is offline. During the Sunny day scenario you cannot view or collect any logs on the secondary System Manager.

Rainy day scenario

The secondary System Manager collects alarms from all the Avaya Breeze® platform instances. After you configure the secondary System Manager into the active state, view the following alarms from the Events > Alarms webpage:

  • Alarms collected when the secondary server was in the standby mode.

  • New Avaya Breeze® platform related alarms.

Collect logs from a Avaya Breeze® platform server by navigating to the Events > Logs > Log Harvester webpage on the secondary System Manager.

View the Avaya Breeze® platform audit logs from the secondary System Manager by navigating to the Events > Logs > Log Viewer webpage. These logs provide details of the administration changes made after the activation of the secondary System Manager.

The primary System Manager is offline. During the rainy day scenario you cannot view or collect alarms from the primary System Manager.

Split-network scenario

In the split-network scenario, both the primary and the secondary System Manager collect alarms from any Avaya Breeze® platform that are reachable on the enterprise network. View these alarms from the Events > Alarms webpage. If a Avaya Breeze® platform server cannot connect to a System Manager because of the network split, the Avaya Breeze® platform forwards all the logs to that System Manager when the network connectivity restores. Go to the Inventory > Manage Elements webpage to view the status of the network connectivity from the current System Manager to each Avaya Breeze® platform instance.

View the logs collected from a Avaya Breeze® platform server by navigating to the Events > Logs > Log Viewer webpage of either the primary or the secondary System Manager, whichever manages the Avaya Breeze® platform server. You cannot collect logs from a Avaya Breeze® platform that the current System Manager does not manage.

View the Avaya Breeze® platform audit logs from both the primary and secondary System Manager by navigating to the Events > Logs > Log Viewer webpage. Each System Manager displays audit logs for the administration changes made on that System Manager after that server became active.