Avaya products are powered by Avaya Breeze® platform. It enables the user to do the following:

• Develop the snap-ins, without developing the platform to deploy and invoke snap-ins.

• Perform the following operations:

  • Intercept calls to and from the enterprise.

  • Redirect calls to an alternate destination.

  • Block calls and optionally play an announcement to the caller.

  • Change the caller ID of the calling or called party.

• Place an outbound call for playing announcements and collecting digits.

• Use web services for added functionality.

• Make webpages and web services available for remote browsers and applications.

• Add or replace trust and identity certificates for increased security.

• Create custom connectors that provide access to an external application or service.

Avaya Breeze® platform provides:

• Unified Communications and Contact Center customers and Business Partners the ability to deliver capabilities using the skill sets of enterprise and cloud application developers.

• A robust Software Development Kit (SDK) with an easy-to-use API. Developers need not understand the details of call processing to develop new capabilities.

• A Collaboration Bus that snap-ins can use to leverage capabilities through a point-to-point model and publish or subscribe to messaging patterns.

• A Common Data Manager framework that snap-ins can use to access common information stored on System Manager.

• Connector snap-ins that provide access to email and conferencing host applications.

  For the list of third-party developed snap-ins, go to https://www.devconnectmarketplace.com/marketplace/ and navigate to Avaya Snapp Store.

• Zang Call connector to interact with Avaya Communications APIs.

• Zang SMS connector for snap-ins to interact with Avaya Communications APIs to send and receive messages.

• Tools that log and monitor operations and provide troubleshooting support.