Routing outbound ISDN calls

Last Updated : Aug 17, 2020 |

Route outbound calls to Session Manager instead of routing them to the PSTN ISDN trunk. Calls route to Session Manager and from there to Avaya Breeze® platform. Then the calls are routed back to the Communication Manager ISDN trunk group with digits added to prevent the calls from looping back to Session Manager.

Before you begin

To complete this task you must have:

  • An administered Automatic Route Selection (ARS) and Feature Access Code (FAC)

  • A route pattern administered to route calls to your SIP trunk group

  • A route pattern administered to route calls to your ISDN trunk group

About this task

Procedure

  1. Set up your ARS digit analysis so that all outbound ISDN calls that do not route to a specific dialed string use a route pattern that directs them to your SIP trunk group.

    You can use a dialed string value of x.

  2. In Session Manager create a digit conversion adapter for the Communication Manager entity .
  3. In the Insert Digits field, add ARS FAC and steering digits (such as 999) that will not be confused with an area code.

    In Communication Manager set up your AAR digit analysis so that calls with a dialed string of your administered steering digits are directed to a route pattern that directs calls to the ISDN trunk group.

  4. Edit the route pattern for your ISDN trunk group to remove the steering digits you added.