Deployments that require Avaya Aura Media Server

Last Updated : May 26, 2021 |

Use the following guidelines to determine whether you need to deploy Avaya Aura® Media Server. These sections are intended for guidance only, and do not provide an exhaustive list of every scenario that requires Avaya Aura® Media Server.

When you need Avaya Aura® Media Server

You need Avaya Aura® Media Server in the following scenarios:
  • With Avaya Workplace Attendant

  • With Park and Page

  • When using WebRTC with Avaya Oceana®

  • When media operations, such as play announcement or play and collect, are involved in snap-ins

When you do not need Avaya Aura® Media Server

You do not need Avaya Aura® Media Server with the following:

  • Avaya Oceana® unless you have WebRTC

  • Presence Services

  • Avaya Device Adapter

  • Engagement Call Control

  • Whitelist

  • Dynamic Team Formation

  • Smart Caller ID