Accessing the supervisor dashboard

Last Updated : Nov 20, 2023 |
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You can access the supervisor dashboard from Avaya Workspaces for CRM. By default, logged-in agents are displayed, but you can also view offline agents.
Before you begin
Ensure that you are logged in to Avaya Workspaces for CRM as a supervisor.
  1. From the top menu bar in Avaya Workspaces for CRM, click the My Agents icon.
    STEP RESULT:
    The supervisor dashboard opens in a separate window. It displays the agents in your group with details such as the agent ID, station ID, channels, group, and status (agent state).
    Figure: Example of the supervisor dashboard
    Screenshot of the Supervisor Dashboard.
  2. To view offline agents in the list, click the Dashboard Preferences icon and enable the Show Offline Agents switch.