Calling an agent

Last Updated : Jun 26, 2024 |
Prolog information
Metadata
Keywords:
Supervisors within the same account can make internal voice calls to agents. Both the agents and supervisors must also have the same origin for voice channels.
Before you begin
Ensure that you are logged in to Avaya Workspaces for CRM as a supervisor.
  1. From the top menu bar in Avaya Workspaces for CRM, click the My Agents icon.
    STEP RESULT:
    The supervisor dashboard opens in a separate window. It displays the agents in your group with details such as the agent ID, station ID, channels, group, and status (agent state).
  2. In the row with the agent name, click the Call icon to make a voice call.