Ending voice interactions

Last Updated : Oct 10, 2023 |
Prolog information
Metadata
Keywords:
After addressing the customer's request, end the voice interaction. You must end the voice interaction to become available for another interaction.
  1. Conclude the telephone call and let the customer know that you are ending the voice interaction.
  2. Click the End Call icon.
Related links
ACW state for wrapping up an interaction